Booking Process:

• Explanation of how users can book bus tickets through the online platform.
• Details on the information required during the booking process, such as passenger details and contact information.

Payment Terms:

• Accepted forms of payment (credit/debit cards, online payment platforms, etc.).
• Any transaction fees or additional charges associated with the payment.

Ticket Confirmation:

• Information on how users receive confirmation of their booked tickets (email confirmation, SMS, etc.).
• Instructions on what to do if a confirmation is not received.

Cancellation and Refund Policies:

• Conditions under which a bus ticket can be canceled.
• Refund eligibility criteria and timelines.
• Any cancellation fees or charges that may apply.

Ticket Changes:

• Policies regarding changes to booked tickets, such as modifications to the travel date or passenger details.
• Any fees associated with making changes to the booking.

Ticket Validity:

• Clarification on the validity period of the bus ticket.
• Any restrictions on the use of the ticket beyond the specified date and time.

Boarding Process:

• Instructions on the boarding process, including where and how to board the bus.
• Any requirements for presenting identification or the booking confirmation during boarding.

Lost or Stolen Tickets:

• Guidelines on what to do if a ticket is lost or stolen.
• Procedures for obtaining a replacement or addressing the issue.

Service Limitations:

• Any limitations on the services provided by the platform.
• Disclaimer of liability for factors beyond the platform's control (weather, traffic, etc.).

Ticket Price:

• Transparency regarding the breakdown of the ticket price, including any taxes or fees.
• Any guarantees or assurances regarding the fairness of pricing.

Compliance with Rules:

• Requirement for users to comply with rules and regulations during the bus journey.
• Consequences for non-compliance or disruptive behavior.

Refusal of Service:

• Conditions under which the bus service provider may refuse service to a passenger.
• Guidelines on acceptable behavior during the journey.

Communication with Passengers:

• Information on how the platform communicates with passengers (notifications, alerts, etc.).
• Emergency contact information for passengers.